Refund policy

We offer a 14-day return policy: you have 14 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unworn and unused, with its tags, in its original packaging — together with the receipt or proof of purchase.

To start a return, contact us at maisonlegretes@gmail.com. If your return is accepted, we will send you instructions on how and where to send your parcel. Items sent back without a return request first will not be accepted.

Damages and issues

Please check your order on receipt and contact us straight away if an item is defective, damaged, or not the one you ordered, so we can look into it and put it right.

Exceptions / non-returnable items

We cannot accept returns of made-to-order pieces, discounted items, or gift cards.

Exchanges

The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. If it is approved, the money is returned automatically to your original payment method. Please note that your bank or card issuer may need some time to process and post the refund.